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mapetm mapetm
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Contact ETS

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HQ Address : Kuala Lumpur Railway Station 50621 Kuala Lumpur.
Operational Hours: 0830 - 1730
TOLL FREE : 1300-88-5862

Ticket Counters :

Kuala Lumpur        
Lobby, Kuala Lumpur Railway Station, 50621, Kuala Lumpur
Operational Hours:Operational Hours:0700 - 2130
   
KL Sentral
Level2, KL Sentral, 50470 Kuala Lumpur.
Operational Hours: 0700 - 2130
   
Ipoh
KTMB Ipoh Station, Jalan Panglima Bukit Gentang Wahab, 30000 Ipoh, Perak.
Operational Hours: 0400 - 2130
   
Seremban        
KTMB Seremban Station, Jalan Dato Bandar Tunggal, 70100 Seremban, Negeri Sembilan,
Operational Hours: 1000 - 1800

Purchase of Tickets
At the moment ETS tickets can only be purchased at ETS counters located at Ipoh, Batu Gajah, Kampar, Tapah Road, Slim River, Sungkai, Behrang, Tanjung Malim, Kuala Kubu Bharu, Rawang, Sungai Buloh, Kepong Sentral, KL Old Railway Station, KL Sentral, Kajang and Seremban. At stations where there are no ticketing counters i.e. Bandar Tasek Selatan, Bangi and Nilai. Guests can purchase the tickets On Board ETS.

Booking in Advance
Currently ETS Guests can book tickets 30 days in advance for the journey.

Phone Booking
Now you can book ETS Tickets via KTM Care Line 1-300-88-5862
or you can email to callcenter@ktmb.com.my
fong fong
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Re: Contact ETS

dear sir/madam

yesterday i go to buy ETS ticket found that the train cancell from seremban to ipoh.

may i know why this service is cancel and will it be permanent or temparary??

it really not convenient for us from seremban need to take at KL and such service are available for few years why it suddenly be cancelled?

hope to get your advise and favorable soonest at ycfong1981@hotmail.com

thanks
Linda Linda
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Re: Contact ETS


today im trying to call the ETS CARE LINE for few times...but it is no going  through...i dont understand

why is the services is so bad..

kala kala
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Re: Contact ETS

I was contact ETS service centre but couldn't get thru.for booking u give this num but its not use at all. how many times to call. plz ans when customer call.not 1 times its happen alot of time.I already 1 year taking ets bt...................?i dun knw whether the staff just take the call and cut off.
kindly refer on it.


Thanks

Regards
kala
miserable customer miserable customer
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In reply to this post by fong
We have ben trying to call ets since morning! The calls gets through, you could hear the ring tone, and then it gets cuts! If their service is so bad, why bother to operate customer service centre... ???!!!!!! It really doesnt help.... Im pretty sure there will be so many other customers out there habing the same issues.... is malayisa well known for their poor hospitality??!!! I just wonder.... airasia is always late.... most of the flights are always delayed and the best reason would be lcct congestion.... if you knw of the congestion, why dont they change the timing?! Seriously man... i dont understand these people
tam tam
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In reply to this post by mapetm
call sampai habis kredit 10.60, dah la kene GST pertanyaan pelanggan pon tak selesai....tak de pon staff yg angkat fon... bila la negara nak maju.
Lee Lee
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Re: Contact ETS

In reply to this post by miserable customer
I have the similar problem with the call centre. Thank you for pointing out to KTM for they need to IMPROVE their customer service so that they can be profitable.
DSR DSR
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In reply to this post by Linda
YES ME TOO.
CAN SOMEBODY ANSWER
Mk Mk
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Re: Contact ETS

Me too,

Was not able to get their no..

How this KTM going improve?
rohana rohana
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In reply to this post by fong
kpd tuan/puan..

tadi saya ada buat pembelian tiket ets melalui on line.. dan dah save kan maklumat pembelian.. tapi, bila saya nk recall blk maklumat tu hilang.. saya dah buat pembayaran menggunakn kad kredit.. dan x sempat lagi nk print tiket.. maklumat dah hilang.. so, mcm mana saya nk tahu status tiket saya skrg..
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